Return Policy
Last updated: April 2026
1. Vendor-Specific Policies
Return and refund policies are set by individual vendors. Please check the vendor's profile page for their specific return terms before placing an order.
2. Eligibility
Returns are generally accepted within 7 days of delivery for unused and unopened products in original packaging. Defective or damaged items may be returned within 15 days with photographic evidence.
3. Non-Returnable Items
Custom-manufactured parts, opened electrical components (batteries, controllers, BMS boards), and items marked "non-returnable" on the product listing cannot be returned.
4. How to Initiate a Return
Contact the vendor directly through the order detail page. Provide your order number, the reason for return, and photos if the product is damaged. The vendor will respond within 48 hours.
5. Refunds
Refunds are processed by the vendor within 5-7 business days after receiving the returned product. Refunds are issued via the original payment method.
6. Shipping Costs
Return shipping costs are borne by the buyer unless the product is defective or the wrong item was shipped. In such cases, the vendor covers return shipping.
7. Disputes
If you are unable to resolve a return with the vendor, contact our support team at support@evmarketparts.com and we will mediate the dispute.